Live VIDA Ltd - Returns Policy
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 14 days of receipt. We will issue a refund upon receipt and examination. Items should wherever possible be returned in their original (or similarly robust) packaging with a completed Returns Form.
If you require a different item you will need to place a new order online and return the original item for a refund. If you require a different size or colour of the same item, please return the item including a completed Returns Form requesting the different size/colour and we’ll do our best to get one out to you upon receipt. If the new size/colour is unavailable we will refund your order and email to inform you. Return postage charges are non-refundable unless your order was faulty or incorrect.
Please note: Personalised items & Face masks are non returnable unless they are faulty or are incorrect to your order placed.
Please return items to: Live VIDA Ltd, 41 Heol Cae Pwll, Colwinston, Cowbridge, CF71 7PL